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A CRM Solution Designed for Retail Suppliers

MultiMark 365 is a comprehensive CRM system that ensures a standardised and well-organised sales workflow, offering a consolidated overview of all sales activities within a cloud-based application built on the Microsoft Dynamics CRM platform.

MultiMark 365 is designed to address the specific challenges facing the sales team - particularly in areas such as campaign management, market research, and customer visit planning. The industry-specific features make it a practical and powerful solution for optimising your sales processes.

Experience the benefits of a tailored CRM system that enhances your operational efficiency and effectiveness, allowing your team to navigate the complexities of the wholesale business with ease.

With MultiMark 365 you get a management tool that helps with:

  • Strategic Alignments: Embedding and solidifying your business strategy within the system.

  • Enhanced Sales Efficiency: Streamlining and boosting the productivity of your sales processes.

  • Measurable Results: Achieving tangible and quantifiable outcomes through the systematic use of the platform.

  • Reporting: Generating comprehensive reports to provide insights into various aspects of your operations.

Target group

Suppliers to the retail industry working with Food, Beverage or Non-Food products.

Main Features

We offer an implementation package for a seamless and quick transition into MultiMark 365. This package extends your capability to oversee relationships among wholesalers, chains, and stores. The system also facilitates the creation and maintenance of wholesale and chain product assortments.

MultiMark 365 empowers you to leverage every customer touchpoint, fostering the effective development and management of reliable partnerships between you, your supply chain, and customers.

Some of MultiMark 365 features include:

  • Dynamic Cards for customers and contacts
  • Latest product specifications
  • Integration with ordering systems
  • Equipment/merchandise loan & tracking
  • Price lists and discounts
  • Sales activities calendar and scheduling
  • Retailer questionnaires
  • Merchandise orders

The administrative workflows are easy to work with, so we can concentrate on our customers and the sales work.

Jakob Christensen, Hans Just

How we do it

​1 We start with an initial alignment of expectations before we make the final agreement (approx. 3 hours).

2  Review of your customer management 

3  Agree what data should be loaded and in what format the data should have

4  Review with salespeople on how MultiMark 365 should support their daily lives

5  Loading and configuration

6  Introduction - overall presentation of the solution for users

7  Data setup

8  Set up of integrations that may have been added under point 1

9  ​Training (4 hours)​

10  Go-Live

 

Process and schedule

We recommend a 6–12 week implementation process, ensuring the readiness of all relevant team members. It's crucial to have a decision maker from your team actively involved in the process.

Relevant add-on products

Typical options are:

  • Integration of Items and source system
  • Integration of Order export
  • Integration to EDI
  • Integration to Power BI
  • Integration to an ERP-system e.g. Business Central or Visma
  • Integration to a website
  • Dynamics 365 Sales

Would you like to know more?

Jan Finn Andersen
Business Development Manager
Jan@globalsolutions365.com
+45 70 20 20 69